The Chattanoogan Hotel, Curio Collection by Hilton

This is an excellent hotel. The High Rail Rooftop Bar restaurant has a good variety of quick meals. The Baja fish tacos were delicious. Best customer service and a great location.

The hotel and front desk manager Christina were great. TRAVELOCITY WAS NOT GREAT! They did not send my reservation info to the hotel.

Stayed there after staying a night at the Hilton Knoxville, and night and day difference between the 2. The Chattanoogan is way under priced for the caliber of stay that it is, staff was top tier and professional as one can be, room was clean as can be, parking was easy, could walk to many shops and food, and what you couldn’t walk to was no more than a 2-3 minute drive. We exited the parking lot and already booked another weekend there for our next trip up in may. Will recommend this place to every person I possibly can.

Beautiful and clean rooms. Loved having Starbucks on premises. Location close to downtown.

We really liked staying here! With 2 girls there was lots of space in our big room we got a suite and the area around it was great with lots of restaurants around it! Staff was friendly and Starbucks inside the hotel was a huge mom win! They were also super friendly in the Starbucks!

Front desk not welcoming and not trained to focus on simple check in problem. This set a negative impression on arrival. Bathroom finishes worn looking and toilet didn't function necessitating call for repair. Shower lip not high enough which caused a lot of shower water to leak over the floor. General cleanliness good. For room rate paid and level of Hilton, this property lacked some basic amenities such as charging station/outlet on bedside table for both sides of King bed, not just one. A luggage rack for a second suitcase would have been appreciated so the second guest's bag wouldn't have to be opened on the floor. Cannot really recommend and expected more from Hilton.

Likes: nice property, good food, convenient to attractions, nice decor. Staff was friendly. Dislikes: Small microwave in side room for entire floor of guests. Ice machine wasn’t working on our floor. Front desk agents seemed uninformed about options and ideas for activities/food in the area, including the hotel restaurants best dishes or recommendations to try. Rooms had nowhere to put our clothes so we kept everything in our bags. These minor things can make this an excellent property to stay at.

I spend about 45-60 days a year in Hotels. Unfortunately Hilton name is no more a guarantee for qualty. This Hotel does not appear on GPS. So we were lost. Even the sign of the hotel is unlit and you can't see it unless you are right in front of it. We arrived the hotel around 9 PM after 8 hours drive. We were told the room service is available until 10 PM. When called at 9:30 the room service said that they are closed because the work was slow. There is a restaurant on the 2nd floor supposed to be open until 11 PM. They told us they are closing early because they are slow. So we can't eat there and take the food to our room. Next day the room was not made. We were told that during the stay room is made once and you have to come down to the reception and request the room to be made. Two water bottles were provided on arrival. After that water bottles were declined and we had to buy it. What offends me is that little things like water is being sold for profit ! I paid over $550 for our stay. I could have paid $15-25 more for drinking water. The WC in the toilet was broken and it would constantly leaking water. I have decided not to choose Hilton again. I see their service degrading progressively over last several years. The breakfast was very good and staff very responsive.

We had not been here for several years, and the area around the hotel is under development. However, this is still a convenient location offering an easy walk to the free shuttle, shopping and lots of good restaurants. Our hotel stay was very comfortable and parking was easy and reasonably priced.